At Brilliance LA Jewelry, we strive to ensure that you are happy with your purchase and that it meets your expectations. If for any reason you are not satisfied, and would like to request a refund a restocking fee of 30% will be applied to the cost of the product. Please note that CUSTOM PROJECTS ARE NON-REFUNDABLE as it is made uniquely for you and cannot be restocked. To initiate a return, please contact us via email within 48 hours of receiving your order. Include your name, order number, and ensure that the item is unused, with no signs of wear or damage. Returns initiated after our 48 hour policy will unfortunately be rejected.